ACD-IP PBX Request for Proposal (RFP) Research Paper

ACD-IP PBX Request for Proposal (RFP) - Research Paper Example This paper will focus on comparison and assessment of different vendors for IP PBX. It will focus on the requirements of the organization. PBX is a VoIP phone system that is used to manage communications and phone calls. There are many SIP phones which have been connected and working together to achieve the desired results. It is a private branch exchange that is used to switch private calls between different VoIP (Voice over Internet Protocol) users that are using local lines. The users are allowed to share a certain number of external phone lines. It also has the possibility of switching calls between a VoIP users and a local user who is using local telephone lines. It can also switch two users who are using traditional lines to communicate. It does this switching in the same manner that a conventional PBX would have done. In a PBX, there would be a need to have several networks that would be used to handle voice and data communications. One of the advantages of using IP PBX is that it does not have to have different networks in order to handle voice and data communications. With IP PBX, there is converged data and voice networks. It means that it is possible to have internet access and at the same time have someone using VoIP using one line. With the use of IP PBX, there is reduced operation costs and decreased cost of maintenance. The IP PBX is owned by the enterprise. There are SIP phones, an IP PBX server, and a VoIP Gateway. In this case, the VoIP Gateway is optional. The IP PBX is the same as that of Proxy Server. The SIP clients can either be soft telephones to hardware based phones. These phones will be used in the entire process and will have the required aspects that will be used in the communication. The SIP clients will have to be registered with IP PBX server. When they want to make a call, they will have to establish a connection with the IP PBX server. The IP PBX